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Proceedings
AFFECTRE
AFFECTRE 2018
2018 1st International Workshop on Affective Computing for Requirements Engineering (AffectRE)
How Angry are Your Customers? Sentiment Analysis of Support Tickets that Escalate
Year: 2018, Pages: 1-8
DOI Bookmark:
10.1109/AffectRE.2018.00006
Authors
Colin Werner
Gabriel Tapuc
Lloyd Montgomery
Diksha Sharma
Sanja Dodos
Daniela Damian
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