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Proceedings
HICSS
HICSS 2011
2011 44th Hawaii International Conference on System Sciences
Service with an E-Smile: Employee Authenticity and Customer Usage of Web-Based Services
Year: 2011, Pages: 1-10
DOI Bookmark:
10.1109/HICSS.2011.373
Authors
Ofir Turel
Catherine E. Connelly
Glenda M. Fisk
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Abstract
