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Annual SRII Global Conference

Mar. 29 2011 to Apr. 2 2011

San Jose, California USA

ISBN: 978-0-7695-4371-0

Table of Contents

Papers
Management TeamFreely available from IEEE.pp. xvi-xx
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Keynote speakersFreely available from IEEE.pp. xxiv-xxxii
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Title Page iFreely available from IEEE.pp. i
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Title Page iiiFreely available from IEEE.pp. iii
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[Copyright notice]Freely available from IEEE.pp. iv
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Table of contentsFreely available from IEEE.pp. v-xiii
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Welcome Message from the SRII PresidentFreely available from IEEE.pp. xiv-xiv
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OverviewFreely available from IEEE.pp. xv
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SIGSFreely available from IEEE.pp. xxi
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ChaptersFreely available from IEEE.pp. xxii
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Conference ThemeFreely available from IEEE.pp. xxiii
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PanelistsFreely available from IEEE.pp. xxxiii-xxxvi
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Organizing CommitteeFreely available from IEEE.pp. xxxvii
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ReviewersFreely available from IEEE.pp. xxxviii
Papers
Conference AgendaFreely available from IEEE.pp. xxxix-xliv
Papers
Business Operating Environment for Service CloudsFull-text access may be available. Sign in or learn about subscription options.pp. 1-10
by Sven Graupner, Sujoy Basu, Sharad Singhal
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Analytics Ecosystem Transformation: A Force for Business Model InnovationFull-text access may be available. Sign in or learn about subscription options.pp. 11-20
by Ying Chen, Jeffrey Kreulen, Murray Campbell, Carl Abrams
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A Business Model Framework for the Design and Evaluation of Business Models in the Internet of ServicesFull-text access may be available. Sign in or learn about subscription options.pp. 21-33
by Nico Weiner, Anette Weisbecker
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Complex Service Management in a Hybrid CloudFull-text access may be available. Sign in or learn about subscription options.pp. 34-46
by Changshen Kang, Ray Strong, Haijing Fang, Tianwei Chen, James Rhodes, Ruoyi Zhou
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Service Delivery Framework - An Architectural Strategy for Next-Generation Service Delivery in Business NetworkFull-text access may be available. Sign in or learn about subscription options.pp. 47-58
by Alistair Barros, Uwe Kylau
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Building Scalable Cloud-Based Communication and Collaboration Services for SMB EnterprisesFull-text access may be available. Sign in or learn about subscription options.pp. 59-66
by Madhusudanan Kandasamy, Rambilas Varma, Balaji Viswanathan, Koustuv Dasgupta
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Regional Healthcare Service Systems: A Conceptualization of the Meso-Level of HealthcareFull-text access may be available. Sign in or learn about subscription options.pp. 67-72
by Paul Lillrank, Paulus Torkki, Julia Venesmaa, Tomi Malmström
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Towards an Inclusive World - A Simulation Tool to Design Interactive Electronic Systems for Elderly and Disabled UsersFull-text access may be available. Sign in or learn about subscription options.pp. 73-82
by Pradipta Biswas, Pat Langdon
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BioMIMS - SOA Platform for Research of Rare Hereditary DiseasesFull-text access may be available. Sign in or learn about subscription options.pp. 83-90
by Alexander Melament, Yardena Peres, Edward Vitkin, Igor Kostirev, Noam Shmueli, Luca Sangiorgi, Marina Mordenti, Sergio D'Ascia
How to Benefit from Focus in Health Services?Full-text access may be available. Sign in or learn about subscription options.pp. 91-97
by Antti Peltokorpi, Paulus Torkki, Paul Lillrank
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Multi-domain Healthcare Services in Thailand via Future InternetFull-text access may be available. Sign in or learn about subscription options.pp. 98-104
by Panjai Tantatsanawong, Prasertsak U-Aroon
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When Are Calories Like Furniture? Modeling Service Systems to Improve HealthFull-text access may be available. Sign in or learn about subscription options.pp. 105-112
by Melissa Cefkin, Cheryl A. Kieliszewski, Paul P. Maglio
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Applying IT to Solve Societal Grand Challenges: Residential Energy Monitoring Services as the First PillarFull-text access may be available. Sign in or learn about subscription options.pp. 113-119
by Geoff Lyon, Manish Marwah, Charles Hickman, Martha Lyons, Chandrakant Patel, Tom Christian, Sue Charles, Venkata Dandamudi
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On-Demand Digital Print Services: A New Commercial Print Paradigm as an IT Service VerticalFull-text access may be available. Sign in or learn about subscription options.pp. 120-125
by Jun Zeng, I-Jong Lin, Gary Dispoto, Eric Hoarau, Giordano Beretta
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Optimal Training Data Selection for Rule-Based Data Cleansing ModelsFull-text access may be available. Sign in or learn about subscription options.pp. 126-134
by Snigdha Chaturvedi, Tanveer A. Faruquie, L. Venkata Subramaniam, K. Hima Prasad, Girish Venkatachaliah, Sriram Padmanabhan
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Data Cleansing Techniques for Large Enterprise DatasetsFull-text access may be available. Sign in or learn about subscription options.pp. 135-144
by K. Hima Prasad, Tanveer A. Faruquie, Sachindra Joshi, Snigdha Chaturvedi, L. Venkata Subramaniam, Mukesh Mohania
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A Systematic Framework for the Analysis and Development of Financial Market Monitoring SystemsFull-text access may be available. Sign in or learn about subscription options.pp. 145-153
by David Diaz, Mohamed Zaki, Babis Theodoulidis, Pedro Sampaio
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Agility of Enterprise Operations across Distributed Organizations: A Model of Cross Enterprise CollaborationFull-text access may be available. Sign in or learn about subscription options.pp. 154-162
by Daniel Oppenheim, Saeed Bagheri, Krishna Ratakonda, Yi-Min Chee
Security Issues in All-Optical NetworksFull-text access may be available. Sign in or learn about subscription options.pp. 790-794
by Shoba Krishnan, Anita Borude
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Knowledge Extraction and Reuse within "Smart" Service CentersFull-text access may be available. Sign in or learn about subscription options.pp. 163-176
by Chunye Wang, Ram Akella, Srikant Ramachandran, David Hinnant
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An Online Service Branding Method with Neuroscience TechnologyFull-text access may be available. Sign in or learn about subscription options.pp. 177-183
by Yoshinori Yamakawa, Yoshinori Hara
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The Market for Service Assurance: A Model and Data StructureFull-text access may be available. Sign in or learn about subscription options.pp. 184-192
by Shelby H. McIntyre, Gail Kirby
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Increasing Service Productivity through Service Migration and ExternalizationFull-text access may be available. Sign in or learn about subscription options.pp. 193-200
by Carolin Löffler, Freimut Bodendorf
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Studying the Evolution of Skill Profiles in Distributed, Specialization Driven Service Delivery Systems through Work OrchestrationFull-text access may be available. Sign in or learn about subscription options.pp. 201-213
by Shivali Agarwal, Sreyash Kenkre, Vinayaka Pandit, Bikram Sengupta
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InnoScore® Service: Evaluating Innovation for Product-Related ServicesFull-text access may be available. Sign in or learn about subscription options.pp. 214-221
by Mike Freitag, Walter Ganz
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Measuring the Core Competencies of Service Businesses: A Resource-Based ViewFull-text access may be available. Sign in or learn about subscription options.pp. 222-231
by Eldon Y. Li, Li-Wei Chen, Chien-Li Shen, Chia-Chang Liu
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Discovering Service Opportunities through Capability ModelingFull-text access may be available. Sign in or learn about subscription options.pp. 232-241
by Joseph Kramer, Gary Gerloff, Genevieve van den Boer
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Towards Effective Business Process Availability ManagementFull-text access may be available. Sign in or learn about subscription options.pp. 242-251
by Rama Akkiraju, Debarun Bhattacharjya, Joseph Plaskon, Derek Jennings
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Service Value Created by Customers' Information Exchange About Provider: Agent Based Simulation ApproachFull-text access may be available. Sign in or learn about subscription options.pp. 252-260
by Santi Novani, Kyoichi Kijima
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Delivery Management Effort Allocation Using Learning-Based Profit EstimationFull-text access may be available. Sign in or learn about subscription options.pp. 261-265
by Saeed Bagheri, Rose Williams, Theresa Ell, Krishna Ratakonda, Daniel V Oppenheim, Doug Bunch, Katrina Reffett, John Bisceglia
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Analyzing Relative Importance of Service Quality Components from Enterprise CRM DataFull-text access may be available. Sign in or learn about subscription options.pp. 266-276
by Himanshu Chauhan, Ajay Gupta, Ashish Verma
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A Flexible Accounting Model for Cloud ComputingFull-text access may be available. Sign in or learn about subscription options.pp. 277-284
by Igor Ruiz-Agundez, Yoseba K. Penya, Pablo G. Bringas
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An Intercloud Cloud Computing Economy - Technology, Governance, and Market BlueprintsFull-text access may be available. Sign in or learn about subscription options.pp. 293-299
by David Bernstein, Deepak Vij, Stephen Diamond
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Managing the Quality of Virtualized ServicesFull-text access may be available. Sign in or learn about subscription options.pp. 300-307
by Karuna P. Joshi, Anupam Joshi, Yelena Yesha
Municipal Shared Services CloudFull-text access may be available. Sign in or learn about subscription options.pp. 285-292
by Stacy Hobson, Rangachari Anand, Jeaha Yang, Xuan Liu, Juhnyoung Lee
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A New Model of Accelerating Service Innovation with Sensor-Cloud InfrastructureFull-text access may be available. Sign in or learn about subscription options.pp. 308-314
by Madoka Yuriyama, Takayuki Kushida, Mayumi Itakura
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Regression Testing as a ServiceFull-text access may be available. Sign in or learn about subscription options.pp. 315-324
by Sheng Huang, Zhong Jie Li, Ying Liu, Jun Zhu
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Cloud-Based Infrastructure for Managing and Analyzing Environmental ResourcesFull-text access may be available. Sign in or learn about subscription options.pp. 325-334
by Fumiko Satoh, Mayumi Itakura
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Aggregating IaaS ServiceFull-text access may be available. Sign in or learn about subscription options.pp. 335-338
by Bu Sung Lee, Shixing Yan, Ding Ma, Guopeng Zhao
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Doing Business Beyond My Boundary through Cloud PeeringFull-text access may be available. Sign in or learn about subscription options.pp. 339-341
by Christopher Whitney, Bu Sung Lee, Shixing Yan
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We've Looked at Clouds from Both Sides NowFull-text access may be available. Sign in or learn about subscription options.pp. 342-348
by Tobin J. Lehman, Saurabh Vajpayee
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Towards Data-Oriented Hospital Services: Data Mining in Hospital ManagementFull-text access may be available. Sign in or learn about subscription options.pp. 349-356
by Shusaku Tsumoto, Shoji Hirano, Yuko Tsumoto
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Domain Ontology Health Informatics Service from Text Medical Data ClassificationFull-text access may be available. Sign in or learn about subscription options.pp. 357-362
by Klaokanlaya Silachan, Panjai Tantatsanawong
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Development of Service Systems to Support Diabetes Patient Self-Management Using a Personalized Service FrameworkFull-text access may be available. Sign in or learn about subscription options.pp. 363-370
by Marut Buranarach, Nattanun Thatphithakkul, Asanee Kawtrakul, Suwaree Wongrochananan, Nittayawan Kulnawan, Wiroj Jiamjarasrangsi
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Towards Development of a National Blueprint for Better and Smarter Healthcare Services in ThailandFull-text access may be available. Sign in or learn about subscription options.pp. 371-377
by Asanee Kawtrakul, Kunwadee Sripanidkulchai, Naiyana Sahavechaphan, Chularat Tanprasert, Kristsana Nithikethkul, Chokchai Leangsuksun, Khanat Kruthkul, Bordin Sapsomboon, Panjai Tantatsanawong
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Defining Service Elements in Home CareFull-text access may be available. Sign in or learn about subscription options.pp. 378-383
by Ari-Matti Auvinen, Robert Silén, Johan Groop, Paul Lillrank
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Analyzing Opinion Formation in Online Social Networks: Mining Services for Online Market ResearchFull-text access may be available. Sign in or learn about subscription options.pp. 384-391
by Carolin Kaiser, Johannes Kröckel, Freimut Bodendorf
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A Dynamic Evaluation Model Based on Customer Expectation and SatisfactionFull-text access may be available. Sign in or learn about subscription options.pp. 401-408
by Hisashi Masuda, Yoshinori Hara
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Automated Optimal Dispatching of Service RequestsFull-text access may be available. Sign in or learn about subscription options.pp. 426-429
by Anubha Verma, Nirmit V. Desai, Anuradha Bhamidipaty, Anshu N. Jain, Jayan Nallacherry, Swapnoneel Roy, Stephen Barnes
Towards a Sustainable Services Ecosystem for Traffic ManagementFull-text access may be available. Sign in or learn about subscription options.pp. 392-400
by Biplav Srivastava, Tran Viet Huan, Wei Xiong Shang, Ullas Nambiar, Vivek Tyagi, Shivkumar Kalyanaraman
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Automatic Classification of Change Requests for Improved IT Service QualityFull-text access may be available. Sign in or learn about subscription options.pp. 430-439
by Cristina Kadar, Dorothea Wiesmann, Jose Iria, Dirk Husemann, Mario Lucic
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Language Translation Tools Drive Productivity Improvements for Global Delivery of ServicesFull-text access may be available. Sign in or learn about subscription options.pp. 465-471
by Hideo Watanabe, Nanda Kambhatla, Hironori Takeuchi, Hiroshi Kanayama, Yohei Ikawa, Junya Shimizu, Takuya Mishina, Hitoshi Akimoto, Swati Challa
Substituting Information for InteractionFull-text access may be available. Sign in or learn about subscription options.pp. 409-417
by Robert J. Glushko, Karen Nomorosa
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Systematic Web Data Mining with Business Architecture to Enhance Business Assessment ServicesFull-text access may be available. Sign in or learn about subscription options.pp. 472-483
by Susanne Glissman, Ignacio Terrizzano, Ana Lelescu, Jorge Sanz
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A Methodology for Dynamic Service Compositions Based on an Event-Driven ApproachFull-text access may be available. Sign in or learn about subscription options.pp. 484-494
by Krešimir Vidackovic, Anette Weisbecker
Server Hunt: Using Enterprise Social Networks for Knowledge Discovery in IT Inventory ManagementFull-text access may be available. Sign in or learn about subscription options.pp. 418-425
by Polychronis Ypodimatopoulos, Maja Vukovic, Jim Laredo, Sriram Rajagopal
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Analytical Pathway Methodology: Simplifying Business Intelligence ConsultingFull-text access may be available. Sign in or learn about subscription options.pp. 495-500
by Larry Proctor, Cheryl A. Kieliszewski, Axel Hochstein, Scott Spangler
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An Integrated Approach to Transforming the City EcosystemFull-text access may be available. Sign in or learn about subscription options.pp. 501-505
by Guang-Jie Ren, Jorge Sanz
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"Carbon Footprint" Innovation through Environmental Information ManagementFull-text access may be available. Sign in or learn about subscription options.pp. 506-516
by Babis Theodoulidis, David Diaz, Mohamed Zaki
Reaching the Masses through a Rural Services PlatformFull-text access may be available. Sign in or learn about subscription options.pp. 440-447
by Vikas Agarwal, Sachin Gupta, Shalini Kapoor, Sumit Mittal, Dinesh Pandey
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The One-Stop and Multi-faceted Observation Data Service for Supporting an Efficient Environmental ManagementFull-text access may be available. Sign in or learn about subscription options.pp. 522-529
by Naiyana Sahavechaphan, Jedsada Phengsuwan, Nattapon Harnsamut, Kamron Aroonrua, Jakkrapong Ponhan, Sornthep Vannarat, Asanee Kawtrakul, Masahiko Nagai
Improving the Efficiency of Legal E-Discovery Services Using Text Mining TechniquesFull-text access may be available. Sign in or learn about subscription options.pp. 448-455
by Sachindra Joshi, Prasad M. Deshpande, Thomas Hampp
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Bus Trip Planning Service Based on Real Time DataFull-text access may be available. Sign in or learn about subscription options.pp. 530-539
by Jiashun Liu, Yu Yuan, Feng Li, Wei Ding
Enhancing the Rural Self Help Group -- Bank Linkage ProgramFull-text access may be available. Sign in or learn about subscription options.pp. 456-464
by Vikas Agarwal, Vikram Desai, Shalini Kapoor, Ponnurangam Kumaraguru, Sumit Mittal
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Ontology Based Orchid Knowledge Platform for Knowledge Services in Orchid ClusterFull-text access may be available. Sign in or learn about subscription options.pp. 540-549
by Thepchai Supnithi, Pisuth Paiboonrat, Marut Buranarach, Asanee Kawtrakul, Setapong Lekawatana, Ath Intalak, Suvichai Sangtien, Worapot Choptham
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Enabling Future Education with Smart ServicesFull-text access may be available. Sign in or learn about subscription options.pp. 550-556
by Panjai Tantatsanawong, Asanee Kawtrakul, Wichan Lertwipatrakul
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An Integrated Framework of Service Quality for Global Delivery of Contact Center ServicesFull-text access may be available. Sign in or learn about subscription options.pp. 557-564
by Mayuri Duggirala, Nanda Kambhatla, Ramana Polavarapu, Dinesh Garg
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Optimizing Cross Enterprise Collaboration Using a Coordination HubFull-text access may be available. Sign in or learn about subscription options.pp. 565-571
by Saeed Bagheri, Daniel V. Oppenheim
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Towards an Executive Master Degree for the New Job Profile of a Service Systems Innovation ArchitectFull-text access may be available. Sign in or learn about subscription options.pp. 572-578
by Eric Dubois, João Falcão e Cunha, Michel Léonard
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Service Science Education: The Spanish CaseFull-text access may be available. Sign in or learn about subscription options.pp. 579-587
by Pere Botella, Jasmina Berbegal, Ferran Sabaté, Ruth Raventós
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ICT Enabled Smart Rural Aggregation PlatformFull-text access may be available. Sign in or learn about subscription options.pp. 597-600
by Piyush Maheshwari, Shalini Kapoor, Krishna Kummamuru, Gopal Pingali
RFID for Cattle Traceability System at Animal CheckpointFull-text access may be available. Sign in or learn about subscription options.pp. 517-521
by U. Ketprom, C. Mitrpant, P. Makhapun, S. Makwimanloy, S. Laokok
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The Corporate Sustainability Dimensions of Service-Oriented Information TechnologyFull-text access may be available. Sign in or learn about subscription options.pp. 601-614
by Robert R. Harmon, Haluk Demirkan
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A Classification of NSD Process ModelsFull-text access may be available. Sign in or learn about subscription options.pp. 615-621
by Kyrill Meyer
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Innovation through Collaboration: A Case-Study Based Strategy to Connect Research Institutions and EnterprisesFull-text access may be available. Sign in or learn about subscription options.pp. 622-629
by Michael Thieme, Kyrill Meyer
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A Fuzzy Chance-Constrained Programming Model for Liquid Chlorine Downstream Products Selection Problem in Environmental ServicesFull-text access may be available. Sign in or learn about subscription options.pp. 630-635
by Tao Zhao, Xin Wang
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The Basics and Applications of Service ModelingFull-text access may be available. Sign in or learn about subscription options.pp. 636-645
by Martin Böttcher, Stephan Klingner
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Outsourcing Service Manager: Supporting People Work Across Lifecycle of Outsourcing ServicesFull-text access may be available. Sign in or learn about subscription options.pp. 646-652
by Hamid Reza Motahari Nezhad, Claudio Bartolini, Sven Graupner
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Development of Pricing Models for Intangible Services Based on Conjoint Analysis and Mathematical Programming: A Case Study About the Design of Credit Card Services in ChinaFull-text access may be available. Sign in or learn about subscription options.pp. 653-662
by Emmanuel Fragnière, Francesco Moresino, Nan Zheng
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Business Model Design Methodology for Innovative Product-Service Systems: A Strategic and Structured ApproachFull-text access may be available. Sign in or learn about subscription options.pp. 663-673
by Ji Hwan Lee, Dong Ik Shin, Yoo S. Hong, Yong Se Kim
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Determining Value Co-creation Opportunity in B2B ServicesFull-text access may be available. Sign in or learn about subscription options.pp. 674-684
by Karuna P. Joshi, Murthy Chebbiyyam
Evolution of Service Quality and Some Implications on Computer Science ResearchFull-text access may be available. Sign in or learn about subscription options.pp. 588-596
by Anshu N. Jain
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Client TouchPoint Modeling: Making the Invisible Visible within IT Service Delivery OrganizationsFull-text access may be available. Sign in or learn about subscription options.pp. 685-692
by Joe Bolinger, Aqueasha Martin, Yolanda Rankin
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Performance Indicators for Operations Management in an AirlineFull-text access may be available. Sign in or learn about subscription options.pp. 693-698
by Toru Gengo, Yumiko Tanabe, Kazuo Furuta, Taro Kanno, Katsuya Fukumoto
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An Application of Tabu Search Algorithms and Genetic Algorithms in Collaborative Logistics OptimizationFull-text access may be available. Sign in or learn about subscription options.pp. 699-706
by Jirapong Tongpang, Panjai Tantatsanawong
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